Frequently Asked Questions

Payment & cancellations

No, advance deposit or prepayment is not required, our policy is to trust our travelers. Exceptions may apply at our own discretion, like large groups where we may require a deposit or full payment in advance

Tours must be booked in our contact form, we accept bookings even one hour before our tours start. Last minute tours can be also accepted via email, SMS or via Whatsapp / Instagram. We only accept cash in local currency (Euros). We are working hard to introduce new methods of payments as credit cards. PayPal is also accepted upon request but always before the tour starts

We reserve the right to cancel a schedule tour although We Love Malaga will make every efforts to maintain the normal operation. Guests will be informed ahead of time and will receive different alternatives

In case this happens (we hope no!) we kindly ask you to contact us in advance, as soon as possible, either by email hola@welovemalaga.com or emergency cell phone number available 24/7 +34 646 543 566

Before the Tour

If a tour is sold out on a date you want please contact us and let us know how many are in your party and which date you are interested in. Sometimes we add another tour on the same day given enough demand so it doesn’t hurt to ask!

Yes. The tours are held rain or shine. You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary. Luckily the weather in Malaga is very pleasant and we have warm temperatures, around 15C / 59F in cold months (December to February) and 25C / 77F in warm months (March to November). In the rare event that we cancel the tour due to weather, you will be able to reschedule to another time/date, we are very flexible

ELDERLY GUESTS: We invite the whole family to experience our tours. However guests should note that our tours are between 2 or 3 hours in length and feature standing and walking. Good news! The city center of Malaga is totally flat and level, with no cobble stoned streets but shinny marble pavement.

CHILDREN/TEENS: We offer tours for both children and adolescents (and kids under 3 are free if they don’t require their own portion of food) so families are definitely welcome on tour. However, keep in mind some children/teens have a limited attention span and may not enjoy the historical and cultural aspects that are a part of our tour offerings (specially the standing/walking involved across the 3 hour tour), but we ultimately leave it up to the parents to decide if our tours are right for them

The whole city center and all places we visit are wheelchair friendly, Malaga was chosen in 2014 as the most accessible city in Europe

Well, we have to say that parking in Malaga can be a difficult mission, the whole Old Town is pedestrian and car free, plus street parking throughout is not free but metered. In case you come with your own car there are a few parkings close by to our meeting point, all detailed information will be send once you book your tour.

We are an eco-friendly company, that’s why we encourage our travelers to use public transportation as local buses or trains

Sure! Private tours are perfect for couples, family trips, team building, ice breakers, honeymooners, just divorced, corporate adventures and more! Private tours are based on availability. And most of our tours and experiences for only 10€ extra per person!

Upon booking you will receive detailed information about the starting location, our meeting place is usually outside McDonalds located in Plaza de la Marina 2, 29001 Málaga, Spain. 

All our tours start and end in the same location as the starting point. *NOTE* the end and beginning of our tours are only a few blocks away from the cruise ship docks

As an intimate, personalized boutique tour we have anywhere up to 8 PAX, depending the tour you book, more information enclosed on each tour page. If your party is larger than that, please feel free to contact us or remark during the booking, we have special prices and we can accommodate large groups

Malaga observes CET (Central European Time) that is GMT +1. To give you an idea:

1 hour less in the UK and Ireland, 1 hour more in South Africa, 6 hours more than New York, 7 more than Chicago and 9 more than San Francisco. 10 hours less than Sydney and 7 hours less than Singapore, Hong Kong and Beijing

During the Tour

 

This information is detailed on each tour page, check out carefully what is included and what is not, in order to avoid any dissapointment

Yes, bathrooms are available throughout the tours, starting from our meeting place, McDonalds!

Our tours are primarily conducted in English but can be conducted in Spanish, German or Italian upon request. The flags you see above on the right side will translate the Website in those languages. We don’t mix languages during the tour, you book in English, your tour will be just in English

Guests are expected to be respectful of others on the tour and of the tour guide. Obnoxious inebriation and/or inappropriate conduct will NOT be tolerated and if a guest continues to act in a disorderly, offensive way they will be asked to leave the tour

Our tours are between 2 and 3 hours in length. On average no more than a mile and a half are covered per tour

The charm and beauty of this city is accessible to all, but only by traveling with an entertaining, knowledgeable tour guide will you thoroughly experience the culturally rich and historically-drenched area that is Malaga itself. Plus, on top of learning the story behind the narrow streets and key monuments and their significance

Yes, and we encourage photos on our fun, picturesque tours. Even video cameras or tape recorders are very welcome. But one condition, we want to be at least in one of your selfies! :o). And please if you post anything on Instagram or any other social media we’d love to be tagged! #welovemalaga

Food Tours

Our food and culture tours are so much more than that. Our tours center around areas that have wonderful, rich history and architecture. Visitors learn the history of Malaga and the many influences that shaped our culture, as well as artistic and architectural information unique about the area. The tour is fully narrated by your licensed guide who will discuss history, culture, architecture, entertaining tidbits, and “off the beaten track” locations

Yes, during our food tours all tapas advertised on each page are included plus one drink on each stop that can be wine, soft drink, water or sherry

You didn’t come to Malaga to try a cheeseburger! You will experience and learn about cuisine native to the city and region

Our Food Tours provide tapas and drinks, enough for most people to feel comfortably full afterward.

*Participants must be 18 years or older to drink alcohol in the European Union

Didn’t your mom warn you about spoiling your appetite? We don’t recommend eating anything immediately before your tour, as food and drink on the tour is enough for most to feel full afterward

Guests who are vegetarians, or have other dietary restrictions, as well as non-alcoholic drinkers, can be accommodated on all our tour offerings with advanced notice.

We actually are wonderful at accommodating some dietary restrictions but must know in advance so we can prepare adequately for those needs. In most cases guests will still experience local cuisine on the tour that fits in with their dietary needs. (NOTE: the tour price will remain the same, even if non-alcoholic versions are provided)

Wear proper shoes for walking. Protect your skin from the strong sun by wearing sun block and/or a hat, even though most of our tour are through narrow streets. Please give advance notice of diet restrictions (allergies, vegetarians, etc.)

After the Tour

Yes! Gratuities for good service are always welcomed and appreciated, but always at your own discretion

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